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Total Quality Management In Construction
The major new element in world market competition is quality. During
the 1970's and 1980's, the Japanese and their U.S. companies demonstrated that
high quality is achievable at lower costs and greater customer satisfaction. It
was the result of using the management principles of total quality management
(TQM). More and more U.S. companies have demonstrated that such achievements
are possible Using TQM as a new way to manage. Such companies also found that
they were recognized with everyone pulling in the same direction. Improvement
had become a way of live.
Improving competitive position and profit has always been the
r ....
Word count: 2702 - Page count: 10
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