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Total Quality Management
TQM stands for , which is “a cooperative
form of doing business that relies on the talents and capabilities of both
labor and management to continually improve quality and productivity using
teams”. (Joseph R. Jablonski Implementing TQM) The origin of TQM was
derived during the 1980's by Dr. W. Edwards Deming and Dr. Joseph Juran.
Both developed TQM in Japan to revitalize their crumbling economy at the
time prior to the end of World War II. Japan began to flourish when Dr.
Deming and Dr. Juran introduced Statistical Quality Control (S.Q.C.) which
was a concept of management using statistical theory. Some of TQM's
concepts w ....
Word count: 2159 - Page count: 8
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