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Federal Express
(FedEx) under the leadership of Fred Smith has been innovative from its very beginning. The very idea of a hub-and-spokes distribution system was revolutionary. Smith saw the air freight industry in the early 70’s as inefficient and unreliable. In the early stages Smith was quoted as saying, “ has the opportunity to become one of American’s great corporations and the dominant force in the small package air express industry. We have found a gap in the transportation industry and we are going to fill it.”
The hub-and-spokes system addressed the inefficiencies of the industry. Smith then utilized technology to deal with the ....
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