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Dealing With Difficult People
A griper or complainer is someone who is never satisfied until they get what they want or an answer to a question from a problem. If the question is not answered the way the customer wants it to be then they will just keep bothering you with other questions. Here is a Complainer's Coping Plan that will help get someone to quit complaining or griping.
Ø Acknowledge what they are saying.
Ø Do not agree with them.
Ø State and acknowledge facts.
Ø Try to get them in a problem-solving mode
Ø If all else fails ask, "How do you want this discussion to end?"
This is actually what goes on in my work environment while trying to get so ....
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